1. What services do you offer?

We offer a full suite of real estate media services including high-resolution photography, aerial drone photography, cinematic video walkthroughs, 2D and 3D floor plans, virtual staging, Matterport 3D virtual tours, and social media content creation. We also work hand in hand with Business Owners, Contractors, and Designers. We are your marketing partner in today's digital age.

2. Do you photograph both residential and commercial properties?

Yes, we offer photography and media services for both residential listings, commercial spaces, architecture & design, and corporate events.

3. How do I book a session?

You can easily schedule your appointment using our online booking system at www.riptidemedia.net by clicking the 'Book Now' button.

4. What areas do you service?

We are based in Pensacola, FL and service from Gulf Shores, AL to Fort Walton Beach, FL.

5. How far in advance should I book?

We recommend booking at least 48 hours in advance to ensure availability, but we may be able to accommodate last-minute requests depending on our schedule.

6. Do you offer same-day or rush services?

Yes, we offer next-day delivery as standard, and same-day or expedited services are available for an additional fee.

7. Can I schedule multiple services (photos, video, drone, etc.) at once?

Yes, our booking platform allows you to bundle services or choose package options to ensure everything is captured in one efficient session.

1. How long does it take to receive my photos or videos?

Standard delivery is next business day for photos and within 24–48 hours for videos and floor plans.

2. How will the files be delivered?

All media is delivered via a downloadable client portal link sent to your email.

3. Do you offer next-day delivery?

Yes, next-day delivery is standard for photo orders. Rush delivery is available for an additional fee.

4. Can I request edits after delivery?

Yes, we allow one round of basic edits at no charge. Additional edits may incur a fee. Please submit your edit request via our website - www.riptidemedia.net/editrequest

5. How long do you store my files?

Your files remain within our client portal indefinitely, but we recommend downloading your content upon delivery to avoid any unforeseen loss of media. We store RAW files for a period of 30 days in the event that in-depth edits are needed.

1. How should I prepare my home for a photo shoot?

Please declutter all visible spaces, clean countertops, make the beds, turn off ceiling fans, and remove pets or pet items. Open all blinds and remove personal items from bathrooms and showers. A full prep guide is available on our website and in your shoot confirmation email.

2. Do I need to be present during the shoot?

No, you do not need to be present as long as we have access to the property. We can access the property via a SUPRA lockbox or code if provided. We recommend properties remain vacant for the duration of your shoot to ensure the best possible content.

3. Do you move furniture or stage rooms?

We do not offer in-person staging or move furniture. The home should be photo-ready prior to our arrival.

4. What if the weather is bad on the day of an outdoor shoot?

If weather conditions affect aerials or outdoor shots, we can reschedule those portions at no additional cost.

5. Should lights be on or off during the session?

We recommend all lights be turned on to ensure a warm and inviting appearance in the photos.

Payment is quick and secure through your Riptide Media Client Portal. After your media is delivered, you’ll receive an email notification containing:

• A link to view and download your images and videos.

• An invoice with a secure payment link.

When is payment due?

Payment is due at the time of delivery. You can preview your media, but files will not be available for download until the invoice has been paid in full.

Where do I find the payment link?

The payment link is included directly in your delivery email and inside your Client Portal under your order details.

What payment methods do you accept?

We accept most major credit and debit cards. You can pay securely online using your preferred method.

Can I download my images before paying?

No. To protect the integrity of our work, all downloads are unlocked automatically once payment has been processed.

How do I access my Client Portal?

You’ll receive a direct link in your delivery email. If you can’t locate your email, you can also log in anytime through the Riptide Media website and navigate to Client Portal.

Do you have instructions for paying and downloading images?

Yes! We’ve created a step-by-step instructional video to guide you through the process. You’ll find a link to this video in your delivery email alongside your invoice.

What if I have issues processing my payment?

If you encounter any issues or need help completing your payment, please reach out to our team at info@riptidemedia.net or call us directly. We’re happy to assist.

1. What happens if there is bad weather on the day of my shoot? If inclement weather is expected to significantly impact the quality of your photos or videos—such as heavy rain, lightning, or high winds—we may recommend rescheduling. You’ll be notified as soon as possible, and we’ll work with you to find the next available time slot.

2. Do I get charged for rescheduling due to weather? No. If Riptide Media determines that weather conditions make it unsafe or unsuitable to complete the shoot, there will be no rescheduling fee.

3. What kind of weather conditions typically trigger a reschedule? We may recommend rescheduling for:

• Thunderstorms or lightning

• Heavy rain or flooding

• Strong winds that affect drone usage or outdoor staging

• Fog that significantly reduces visibility

Cloudy or overcast skies are not typically cause for rescheduling, as we offer free sky replacements with every shoot. In fact, overcast skies can often create a better shooting environment by diffusing light naturally—what we call Nature’s Softbox—which helps eliminate harsh shadows and creates a more balanced, professional look.

4. What if I still want to move forward despite the weather? If you choose to proceed despite unfavorable weather conditions, we’ll do our best to work around it. However, please note:

• Outdoor drone footage may not be possible

• Some shots may be limited or altered due to safety or visibility concerns

• We cannot guarantee the same level of visual quality for exterior images

• Condensation or water droplets on windows, wet driveways, wet roofs, or other visible moisture may appear in your images and cannot be removed without additional retouching charges

5. Do you offer any enhancements for cloudy skies? Yes. All of our shoots include free sky replacements for exterior images. We can turn a gray, overcast day into a bright and beautiful one—at no additional cost.

6. What about indoor-only shoots? If the project is fully indoors (such as interior photos, headshots, or product photography), the shoot will generally proceed as scheduled, unless weather conditions pose a safety risk for travel or equipment.

7. How will I be notified if the shoot is postponed? Our team will reach out via phone, text, or email (based on your preferred contact method) if we need to postpone due to weather. We’ll also offer alternative dates and times for rescheduling.

8. How do I request a weather reschedule myself? If you're concerned about upcoming weather and prefer to reschedule proactively, simply reply to your booking confirmation email or contact us directly at info@riptidemedia.net or call 850-495-7404.

1. What is your cancellation policy?

We understand that cancellations and postponements happen. No problem! If you need to change your shoot date or time you may do so up to 8 hours before your appointment time via our Client Portal. If within 8 hours, we ask that the client call or text to inform us of the cancellation. If someone is scheduled to meet the photographer to grant access to the property and does not show, this will result in a no show and you will be charged a cancellation fee. Additionally, if the photographer shows up to an appointment and there are other vendors present or the home is not in a suitable condition to shoot, a $100 cancellation fee will be assessed. We only charge a cancellation fee in the event that we are en route to or have already arrived on site to the shoot.

2. What if I need to reschedule?

You can reschedule up to 24 hours in advance without penalty via your confirmation email link or by logging into our client portal here.

3. What if the property isn’t ready when you arrive?

If the property is not photo-ready upon arrival, we may reschedule (cancellation fee applies) or charge a waiting fee depending on the situation.

4. Is there a fee for last-minute changes?

Yes, changes made within 24 hours of your appointment may incur a fee to account for travel and scheduling adjustments.

5. Do you offer retouching for weather or lawn conditions?

Yes, we offer sky replacements, lawn enhancements, and other digital retouching for an additional fee upon request.

1. Do you offer sky replacements?

Yes, sky replacements are free and included with every photo shoot. In fact, cloudy days are ideal for photography as they act as nature’s diffuser, reducing harsh shadows and producing soft, even lighting.

2. Can you replace or enhance the grass in photos?

Yes, grass replacements are available as part of our photo retouching services. The cost is $10 per image.

3. Do you offer object removal from photos?

Yes, object removal is available starting at $10 per image. Additional charges may apply depending on the complexity and number of items to be removed.

4. What other types of photo retouching do you provide?

We offer a range of enhancements including color correction, exposure adjustments, item removals, and virtual staging. Contact us for a quote on more advanced edits. 5. Can I request edits after delivery?

Yes, we allow one round of basic edits at no charge. Additional edits may incur a fee. Please submit your edit request via our website - www.riptidemedia.net/editrequest

1. What kind of equipment do you use?

We use professional full-frame DSLR and mirrorless cameras, gimbals, drones, and editing software to ensure high-quality output.

2. Do you offer drone/aerial photography?

Yes, we are FAA-certified and insured for aerial drone photography and video services.

3. Can you create walk-through or lifestyle videos?

Yes, we specialize in cinematic video walkthroughs, and offer both agent-led and voiceover-style productions.

4. Do you provide vertical video for social media?

Yes, we offer both horizontal and vertical video formats optimized for platforms like Instagram and TikTok.

5. Are your drone pilots licensed?

Yes, all our drone operators are FAA Part 107 certified.

1. What should I do if I’m having trouble downloading my files?

We have a download tutorial within your delivery email. You can view that here. If the issue persists, please check your internet connection and try using a different browser.

2. How do I request a re-edit or change?

Submit your request through our Edit Request Form found at here. Edits take up to 24 hours.

3. Why do my photos look different on different screens?

Screens vary in brightness and color calibration. For best results, view on a professionally calibrated monitor.

4. What resolution are your photos and videos delivered in?

Photos are delivered in 2 sizes - PRINT and WEB (MLS Friendly). Print size images are full size and intended for use in magazines, billboards, etc. while Web size images are sized appropriately for sharing on Social Media and posting on MLS, Zillow, etc. Videos are typically delivered in 4K or 1080p depending on client needs.

5. Can you add custom branding or agent info to my media?

Yes, we can add agent branding, contact info, and logos to videos and other media assets upon request.